At Aurora, we prioritize your satisfaction with our products. If you wish to return a red light therapy bed, please refer to the following guidelines:

Eligibility for Return:
Our policy applies to all red light therapy beds.

Return Window:
You have 30 days from the delivery date to initiate a return.

Restocking Fee:
A restocking fee of 20% will be charged on all returns. This fee covers the costs of processing, inspecting, testing, and recertifying returned items.

Return Shipping Costs:
Customers are responsible for covering return shipping expenses. Please ensure that the product is returned in its original packaging, as this helps protect it during transit and ensures it remains undamaged.

Steps for Returning:

1. Contact Customer Support: Reach out to our Customer Support Team to start the return process. They will provide a Return Authorization (RA) number and detailed return instructions.
2. Packaging: Securely pack the item in its original or an appropriate alternative packaging to prevent damage during shipping.
3. Shipping: Send the package to the address provided by our team, making sure the RA number is clearly visible for easy identification.
4. Inspection and Refund: Upon receipt, we will inspect the returned item to ensure it meets our return criteria. Refunds are typically processed within 7-10 business days after receiving the return.
5. Refund Confirmation: You will receive an email notification once your refund is processed, which will be issued to the original payment method.

Non-Refundable Items:
Items damaged due to misuse or those not returned in their original condition may not be eligible for a refund.

Contact Information:
For any questions or further assistance, please reach out to our Customer Support Team.